Compliance policy

Last updated: September 13, 2026 Community Fieldhouse (“we,” “us,” “our”) operates a sports complex, restaurant & bar, and entertainment venue at 2007 Riley Fuzzel Rd, Spring, TX 77386. This Compliance Policy describes how we sell goods and services, process payments, handle refunds, and meet consumer and messaging rules. It works together with our Privacy Policy (communityfieldhouse.com/privacy) and SMS Terms (communityfieldhouse.com/sms-terms). 1. Public website and in-venue app Our public website is https://communityfieldhouse.com. The in-venue guest and staff app is https://app.communityfieldhouse.com (also reachable at communityfieldhouse.com/app). We do not send guests *.vercel.app links. 2. Payments Card payments are processed by Stripe. We do not store full payment card numbers on our servers. Receipts and Stripe customer emails come from staff@communityfieldhouse.com (not a personal mailbox). By paying, you authorize Stripe to charge the selected payment method for the stated amount, including tax and any disclosed processing fees. 3. Orders, memberships, day passes, and bookings Sports, membership, day-pass, merch, and event invoices are sold through our app. Restaurant & bar tabs are taken in our POS (Toast). Staff may ask for a name and phone on a tab so we can match the check to your household in our system. Open unpaid tabs that sit for a long time may be checked by staff to prevent walk-outs. 4. Refunds and disputes Venue-day food and beverage sales are generally final once prepared or served, except where required by law or when staff confirm an error, quality issue, or unauthorized charge. Unused day-pass credits, memberships, and facility bookings follow the terms shown at checkout and any written event contract. Chargebacks and Stripe disputes are reviewed by staff; we may request receipts, waiver, or check-in records. Approved refunds return to the original payment method when the processor allows it. 5. Privacy, SMS, and data Personal information, including mobile numbers, is described in our Privacy Policy. We do not share, sell, or provide mobile numbers or messaging consent to third parties for their marketing. Stripe, Toast, Firebase, Twilio, and similar vendors process data only as our service providers. See also /sms-terms. 6. Accessibility and safety We aim to serve guests of all abilities on our public site and in the venue. Safety rules, waivers, and house rules apply on property. Ask staff or email staff@communityfieldhouse.com for help. 7. Contact Questions about this policy, a charge, or a tab: staff@communityfieldhouse.com, (346) 340-4417, or the front desk. Community Fieldhouse — Sports Complex | Restaurant & Bar | Entertainment Venue This notice is provided for transparency (including Stripe public-details and consumer-protection disclosures). It is not legal advice.